Frequently Asked Questions


How do I get free shipping?

If you order enough stuff, we can absorb the shipping costs without going broke. Thus we offer FREE SHIPPING for larger orders.

I didn’t hit the required minimum but still got free shipping. Home come?

99% of the time, if we import the item and we know it’s gonna take a couple of weeks to get here, we absorb the shipping into the cost of the product. The shipping arrangements with out suppliers can be complicated but suffice to say, we pass the savings on to you.

Which shipping method do I choose?

Shipping methods are determined automatically by the system based on product weight, size, etc. In most cases, the choice will be between USPS First Class and USPS Priority. The Post Office gives USPS Priority mail priority over other mail. First Class delivery typically takes 3 days. Priority Mail is quicker and typically takes 2 days. However, if the item is imported, our delivery window is often extended (see below).

What delivery time should I expect?

Since we use both in-house warehousing and dropshippers, shipping times can vary. Most orders are processed within 1-3 business days and usually within 24 hours of receiving the order. Then delivery takes around 2-3 days. If the item is dropshipped, the delivery time can be longer. If it’s imported, it can take up to 30 days since most imported stuff comes all the way from China. We always note special delivery times so you know when to expect arrival of the item. You can view our complete shipping policy here.

What is your return policy?

Each product shipped from Wilderness Arena is carefully inspected twice – once when the product is received from our wholesaler and a second time when it is prepared for shipment to our customers. Quality control is important to us to ensure we never ship an item that is damaged in any way.

However, if you are unhappy with a product, we provide 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused (not worn, unwashed) and in the same condition that you received it. The returned item must be in the original packaging. The returned item needs to have the receipt or proof of purchase.